What does it mean to be an expert?
It’s an interesting question.In Outliers, Malcolm Gladwell discusses the notion that one needs to have worked 10,000 hours at something…
Council to Counter Web Content Generators’ Growing Clout?
It’s not just job-threatened journalists who are worried about the rise of low cost content generators like Demand Media and…
The Idea of Order in Data
As I explained in my previous post, which used the existentialist philosophy of Jean-Paul Sartre to explain the existence of…
Tablet PCs: The Coming Revolution
K-Mart recently announced that it is selling Android powered Tablet computer with 256MB of RAM (same as iPad), 2GB of…
Building the Business Case for Behavioral Targeting
It is often said that building (or proving) the business case for (site-side) behavioral targeting has been a lot harder…
Search with Slashtags: Taking Blekko Out for a Spin
If you’re a search engine junkie like me, you’ve probably heard about Blekko, a search engine that has been percolating…
Hell is other people’s data
I just read the excellent blog post Data Migration – and existentialist angst by John Morris, which asks the provocative…
Socialytics for Sales, Marketing and Customer Service
Last week at the CRM evolution conference in NYC I presented an updated discussion on socialytics in a social CRM…
Cloud Application versus On Premise, Myths and Realities
I was reading something recently on SaaS TCO that once again dredged up one of our industry folktales about SaaS…
Social CRM: Not a Cure for Customer Compliants
Salesforce CRM execs are likely celebrating this week as they gained a shiny new customer- Facebook. Word on the street…