Impress your colleagues with year-end predictions
Why should the smart people have all the fun with year-end predictions? You can issue your own! But don’t delay.…
The “thin edge of the wedge” strategy
Establishing relationships with new users is the hardest part of growing a startup. For consumer products establishing relationships can mean…
The Changing World of Communications
This week in the New York Times an article and a follow on post on the NYT Bits Blog talked…
How to measure Social CRM ROI
One of the question frequently asked about Social CRM or Social Media is What is the ROI? This is a…
Citizen Data Journalism
I've recently praised some mainstream media outlets like the New York Times and New Scientist for leading the charge on…
Predictive Analytics with R, PMML, ADAPA, and Excel
PMML (Predictive Model Markup Language) is the standard language used by all the top analytic vendors (commercial and open-source) to…
You Can Only Engage Through Good Service (& Information)
I know that everyone has had a poor customer service experience at some point; I have had my share –…
The Cloud, The Drugstore and The Social Customer
Back in September I had the pleasure of participating in MyVenturePad.com's online event, On-Demand: Soaring with the Cloud Virtual Summit.
Product Success and Innovation
I've written about innovation a few times and I admit it's a subject that intrigues me and that I think…