In Praise of Industry Models
If you want to make an apple pie from scratch, you must first create the universe.—Carl Sagan
Best Practices for Successful Workforce Analytics
Complexity in today’s workforce, new technology investments, economic pressures, talent as a competitive edge, aligning the people strategy with the…
Innovation and Robotics: The Uncanny Valley of Death
The Jetsons premiered almost 50 years ago, but where’s Rosey?
Social Dynamx, Scaling Social Customer Support
Companies are learning that today customer service is a big part of effective marketing strategy. The concept that customers decide how,…
One Secret for Success in Cloud Computing – Fewer Choices
Retailers have long followed the mantra of “stack it high and watch it fly”. In fact, stores often pile goods…
Workforce Analytics: Where To Begin – The Key Three
The obvious questions are, “What metrics should I be tracking?” and “Which KPI’s will provide me and my organization with…
From Transaction to Customer Engagement with Business Analytics
Much of the promise of big data lies not in the ever-increasing volume of information available to organizations, but in…
5 Hidden Skills for Big Data Scientists
Here are five hidden skills for big data scientists: 1. Be Clear: Is Your Problem Really A Big Data Problem?
The Experience Economy
Before World War 2, the middle-class in the developed world struggled to afford basic needs. In the post-war boom, standards…
