What does the email address say about the customer?
A recent article on TechCrunch discussed the fact that Gmail recently passed AOL as the third largest email provider. This…
Interview: Korhan Yunak on customer value management
The telecommunications industry can track customer behavior in many ways. So it’s no surprise to hear Korhan Yunak talk about…
Hidden Talents of Imaginary Friends
"Imaginary friends" is the term Nancy White has used to describe the hundreds of people she has developed relationships with…
Payola? There’s An App For That!
Remember a few months ago when there was a scandal about a Belkin employee paying people $0.65 per review to…
Day Job: System Dynamics and Cash Management
Nice writeup by Robin Bloor on a project that I am involved with at the Day Job (tm):So what CSC…
Analysis of a Bad Indicator
I watched a video lecture, as I often do, on data analysis. here's the video: the Hilbert Spectrum. Here are…
Because it’s Friday: United States of Obesity
Reader BR pointed me to a, er, unique representation of the proportion of the proportion of the population in each…
Social Sports
Pre-season games are in full swing, college teams are practicing regularly… but a recent policy may throw a flag on…
Hailing Frequencies Open
“This is Captain James E. Harris of the Data Quality Starship Collaboration...” Clearly, I am a Star Trek nerd –…
The Geography of Telecommunications Marketing
Years ago, when I was helping start up a local phone company and later starting up a local cable company,…