Why Questions are Becoming More and More Popular in the Social Realm
Yahoo! Answers and Answers.com have been around since 2005.
Charlie Rose, Customer Service, and the Master Twitter Record
My post last week detailed the customer service-oriented frustrations that many of…
Social CRM: Thinking Outside the “Call Center” Box
If one studies history of automobiles, the first cars powered by internal combustion…
Advertiser Tracking on the Rise
The Wall Street Journal publishes a report today (behind firewall) on cookies,…
Nine Really Simple Segmentation Strategies
Segmentation can be as important as any other component of message development.…
