Experts Are Tracking the Evolving Role of AI in Call Management
Artificial intelligence is redefining the nature of customer service. According to one analysis by Maruri Tech Labs, 85% of all customer service communications will be handled by an AI system…
Define ‘enterprise mashup’ and win a $50 gift card
In this space, we argue a lot about definitions (or lack thereof) of terms and buzzwords, so it’s refreshing to see that someone is willing to ante up a reward…
Watch It
Discover Categories
More Latest News
The TV revolution: Changing the players
Picture the American industrial economy in about 1960 (before the global and…
Can Business Intelligence Help You Manage Your Workforce Better
It is important to know what your employees are doing. That much…
How BI and Data Analytics Professionals Used Twitter in September
Hello to all the Tweeps who are following our monthly roundup of…
EMR Implementation: It’s Not About the Technology, It’s About Managing Change
After noticing “tremendous push back and a tremendous need for support” as…
A Visual Delight – Inauguration Day Helicopter Lesson
New York City From a Different Perspective Seconds after watching Obama get…
The Big Data Health Partnership Between Apple and IBM
Apple and IBM have released details of their partnership which will allow…
