Experts Are Tracking the Evolving Role of AI in Call Management

Artificial intelligence is redefining the nature of customer service. According to one analysis by Maruri Tech Labs, 85% of all customer service communications will be handled by an AI system…

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Define ‘enterprise mashup’ and win a $50 gift card

In this space, we argue a lot about definitions (or lack thereof) of terms and buzzwords, so it’s refreshing to see that someone is willing to ante up a reward…

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EMR Implementation: It’s Not About the Technology, It’s About Managing Change

After noticing “tremendous push back and a tremendous need for support” as…

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A Visual Delight – Inauguration Day Helicopter Lesson

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The Big Data Health Partnership Between Apple and IBM

Apple and IBM have released details of their partnership which will allow…

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Are Some BI Vendors too Quiet?

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