Experts Are Tracking the Evolving Role of AI in Call Management
Artificial intelligence is redefining the nature of customer service. According to one analysis by Maruri Tech Labs, 85% of all customer service communications will be handled by an AI system…
Video: Oh, the Data You’ll Show!
In May, I wrote a Dr. Seuss style blog post called Oh, the Data You’ll Show! inspired by the great book Oh, the Places You'll Go!
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