John Q. Public, Customer Service, and Information Management
I recently had some customer service issues with a few telecommunication companies. When calling the 800 numbers and speaking with reps about my issues (and there were quite a few),…
How Big Data Is Helping Law Enforcement
Big Data is essentially the gathering of information from varied sources that can be studied to determine future patterns. Many companies and advertisers use this information to target customers. Big…
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Today’s Biggest Cyber Security Threat is Inside Your Business
Computer breaches from Russian or Chinese hackers get the headlines, but the…
How Big Data Could Soon Help Manage Human Relationships
Big data analytics have proved an excellent tool for many applications, from…
All Is Not Lost: Finding Value In Marketing Attribution Data
In my last blog, I laid out some facts that call into…
Understanding the Benefits And Risks Of Relying on AI
John McCarthy invented the term Artificial Intelligence back in 1950. He said,…
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