NICE Delivers Customer Interactions with Next Generation Workforce Optimization
In my research of NICE Systems for several years I have remarked often that its biggest challenge is to integrate all the products that now make up its Customer Interaction Management…
Why Context Matters – Forget Real-Time, Achieve Right-Time
The Real-Time Hype Is Filled With FlawsThe hype around big data, social media, and mobility has many folks imagining the real-time enterprise in the future of work, next generation customer…
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Adding Social Elements to Intranet? Don’t Forget Change Management
Several months ago I wrote a post on making the intranet the hub…
The Internet of Things: Realities of an Interconnected World
Welcome to the world of the Internet of Things. Welcome to the…
Developing an international BI strategy
I am again indebted to a question raised on the LinkedIn.com Business…
VC Investment Analytics on 20 Years of Investment Data
Let the numbers show you where VC money is going.In this article,…
Olympics Sentiment on Facebook: Positive Thoughts Only Please!
Those of us who do social media research know that the kinds…
6 Ways Big Data is Entering the World of Video Marketing
Video marketing is becoming more necessary than ever. Visual stimulation and something…
Can We Get Simpler SaaS Licensing?
Earlier this summer I wrote a post questioning whether most software vendors were…