Social CRM: Not a Cure for Customer Compliants
Salesforce CRM execs are likely celebrating this week as they gained a shiny new customer- Facebook. Word on the street is that the social networking giant recently ranked the second lowest…
AWS CEO predicts several winners will emerge from the cloud wars
Dive Brief:Demand for cloud services is so large that there will be "multiple successful players," though it's not clear yet who they will be, according to Amazon Web Services CEO…
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Diabolocom Provides Customer Interaction in the Cloud Solution
In our benchmark research into contact centers in the cloud, nearly two-thirds…
Despite recession, open-source revenues are up
Expenditures are being tightened across the board, but companies still need software…
Recession reactions: hunkerers and builders
There are the hunkerers and the builders. Those are the two basic…
The Future of Social Networks
When the telephone was invented the first networks were private, typically between…
Predictive analytics in marketing decisions
Copyright © 2009 James Taylor. Visit the original article at Predictive analytics…
Wow vs. Ah-ha: Artists and Practitioners in Data Visualization
I returned this week from the Eyeo festival, a gathering of many…
As we witness our society racing ahead with…
As we witness our society racing ahead with surveillance-enabling sensors and platforms…
