Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
Rock • Analyst • Hard Place
At iPerceptions, we live and breathe web analytics. The conferences and trade…
The VoC Hoax (follow-up post)
It's been a few months since our previous post about voice of…
What Makes Dell’s VoC Program So Great?
The breadth of Dell’s VoC initiatives would be impressive for any large…
Webinar: Using the Voice of the Customer to Predict Your Customer Behavior
When: Thursday January 20, 11:00 am PT Cost: Complimentary with Registration Who: …