Mobile usage has reached an all-time high, and the number of mobile-only Internet users continues to rise. In 2016, 80 percent of North America will access the…

Does your sales team wish that they could create some sort of relationship with prospects before reaching out to them for the first time?  Thankfully, with the…

Increasingly, people are using mobile platforms for online activities – like shopping, reading, playing games and communicating on social networks. But when people use mobile devices, they…

For decades, companies have been paying lip service to the idea of delighting customers, while disappointing them in every channel. That tactic won’t cut it anymore. Why…

That’s right – Board. As in it’s almost time to nominate new Board Members for the Digital Analytics Association (DAA). (more…)

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A short time ago I was contacted regarding a blog by Jaime Brugueras, discussing what he feels is lacking in the current crop of Business Intelligence (BI)…

For many years, eCommerce took a mass market, broad strokes approach. Marketers would throw idea after idea against the wall, just to see what would stick. Black…

One of Avinash‘s favorite expressions is “data puke’, which goes a long way to describing the vast majority of charts, tables and graphs that I’ve seen over…

Looking back across the last ten years working with analysts in a variety of industries, I realize how much has changed in the environment. As with any…