The Future of BI in Two Words
What’s the future of BI? Last fall, one sharp source of mine answered, “Two words: Tableau and QlikView. You didn’t…
Please put the shower curtain inside the bathtub!
I take risks as a blogger to use blog titles, like this one, that does not indicate the blog’s topic.…
How a Free Burrito Turned into A $55 Parking Ticket and a Great Customer Experience
It’s hard trying to keep up in the Age of Acceleration. Everything is sped up. Everything is enhanced. Everything is…
How SEO is Like Customer Service
"We seek to WOW our customers." – ZapposWhen we hear of customer service, the big companies that come to mind…
Self-Service BI & Adapting Line of Business (LoB) Executives
Today, BI has sprouted more than just a technology as organization across the globe demand over more relevant and faster…
Big Data Q&A for the Data Protection Law and Policy Newsletter
I have been given permission to re-publish an interview I did with the Data Protection & Law Policy newsletter. Also…
Simple Tools for Building a Recommendation Engine
Revolution’s resident economist, Saar Golde, is very fond of saying that “90% of what you might from a recommendation engine…
Are You Asking the Right Questions with Predictive Analytics?
Predictive analytics can help companies forecast business results with stunning accuracy – for example, how a particular group of customers might…
