Actionable Analytics: It’s How You Tell It
When delivering actionable analytics within an organisation I often spend some time removing commentary from management reports. I have found…
The Social CRM Process
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit…
Guest Post: Information Retrieval using a Bayesian Model of Learning and Generalization
People are very good at learning new concepts after observing just a few examples. For instance, a child will…
What makes “CRM” social?
Social CRM is "the" hot topic these days with "experts" popping up everywhere. Last year I joined in the…
Join the Social CRM Pioneers!
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use…
Webinar on April 21: Value in Unstructured Data
I'll be moderating a webinar on Apr. 21: Finding Value in Unstructured Data. If you have some time that day,…
Enterprise 2.0 Best Practices
I had the opportunity to speak with and interview some of the top minds out there in the Enterprise 2.0…
When the data point tells a different story
I grew up on a farm, surrounded by all “Old MacDonald’s” animals. What many farmers’ sons and daughters know is…
AT&T studies user data to cope with iPhone crunch
An excellent piece in the WSJ (behind subscriber wall) about AT&T's push to cope with the exploding data traffic of…
Kick-starting Intelligence in Berlin
During the Teradata Enterprise Intelligence Summit in Istanbul last year, we introduced our community relations programme, Teradata Cares, for the…
