What’s Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about…
Wedding Bells: Risk Management and Performance Management
Inevitably all managerial methodologies, like customer relationship management and profit management and strategy management, will all be integrated. It may…
Voodoo Spectrum of Machine Learning and Data Sets
I used to be very gung-ho about machine learning approaches to trading but I'm less so now. You have to…
Statisticians zero in on Euro crooner
Kaggle, a British-based platform for prediction contests, has sponsored an unusual statistics competition, inviting teams from all over Europe to…
CRM Paradigm Shift
Having watched the CRM (R)evolution for over a decade, I am very excited about the developments that have taken place…
social CRM (sCRM) definition : CRM + aggregator + socialytics
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A Layman’s Intro to the Semantic Web: Web 3.0, ontology, and RDFa
A recent San Diego Refresh meeting found me in a room full of fellow geeks learning about microdata and the…
Five Steps to Creating an EBM Program?
People interact with you for a reason. It is an event that drives their behavior. This event may be driven…
Creating an Event Based Marketing (EBM) Plan
Your consumer expects you to be observing them across channel. They expect you to leverage this information and provide exceptional…
What to look for in a new data warehouse
Using dashboards to get broad visibility into business is gaining popularity. Because of advancements in technology, organizations can use BI…
