Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at the Children's Hospital of Philadelphia (CHOP). I've been…
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became…
Words at Work: Defining “Business Analytics”
When someone mentions “business analytics” or “business intelligence”—do they mean what you mean? Same question for “data analytics,” “data mining,”…
Are Some BI Vendors too Quiet?
Yesterday, I went to a luncheon put on by Qlikview at the Seattle Yacht Club. I love these vendor luncheons,…
You Don’t Need a Golden Ticket to Win With Analytics
Inter-league baseball offers a good excuse for another example of analytics from the wide world of sports (and entertainment) where…
Knowledge Management critical in Social CRM
In my previous post titled Social Media: The New Front End of CRM System, I highlighted how Social Media has…
Promoting Poor Data Quality
A few months ago, during an e-mail correspondence with one of my blog readers from Brazil (I’ll let him decide…
Reinventing the BI Solution You Already Have – A Series of Unfortunate Data Warehousing/Business Intelligence Events #1
(This is part of our ongoing Series of Unfortunate Data Warehousing and Business Intelligence Events. Click for the complete series,…
Why Are There Irrational Business Decisions?
I recently attended a presentation by Dr. Franck Schuurmans, a guest lecturer at the Wharton Business School and a consultant…
The opportunity for opportunity analytics
Some time ago Neil Raden and I did some research on analytics. It was clear as we did this that…
