Cloud Application versus On Premise, Myths and Realities
I was reading something recently on SaaS TCO that once again dredged up one of our industry folktales about SaaS…
Social CRM: Not a Cure for Customer Compliants
Salesforce CRM execs are likely celebrating this week as they gained a shiny new customer- Facebook. Word on the street…
Using Transparency As A Mask
As mankind deploys increasing numbers of sensors, and makes more sense of this data, more of our secrets are revealed. …
Social Business Intelligence Is No Fleeting Glance
Business Intelligence (BI) is headed in a new direction – or we should say – the information that is mined…
Business Intelligence: Catch them looking
Wipe away that tear you have shed for BI marketing. Take heart in this: The golden oldies — those tired…
Is there too much data?
I was reading back over some old blog posts, and came across this quote from Moneyball: The Art of Winning an…
Economic crisis gives boost to Agent-based modeling
The “economic focus” column in the July 24th-30th (2010) issue of The Economist is titled “Agents of change.” As many…
A Look at Business Intelligence Certification
The debate over IT certification has been going on for quite a while. Do certifications have real, practical importance—or are…
Social CRM: Thinking Outside the “Call Center” Box
If one studies history of automobiles, the first cars powered by internal combustion engines running on fuel gas appeared as early as…
The Evolution from Business Intelligence to Personal Intelligence
There are a lot more companies out there offering ‘intelligence’ services not just to other companies, but now even to…
