New for 2011: Standardizing the Definition of View-through
It has been over 17 years since the advent of the Netscape Web browser in 1993 and almost as many years…
Data preprocessing for clustering: survey
The University of Jena (Germany) is currently working on preprocessing for clustering. It is part of a bigger project (WhiBo).…
KLM Surprise: Is it Social CRM?
Here’s a great Social Media Customer Engagement Case Study – Royal Dutch Airlines KLM. KLM has launched a pilot program…
Getting Value from Your Social Projects?
According to the latest IDC Social Business survey approximately 41% of businesses surveyed have already implemented an enterprise social software…
Social CRM and Customer Advocacy Programs: Case Study
In my previous post titled Loyalty Programs are Passé, how about Customer Advocacy Program?, I highlighted the importance of tracking…
Agile BI (What it is, Why it is)
“I told the project development team what I wanted and all they ever do is hiding for 6 months, never…
From MIT/Sloan Analytics: The New Path To Value
In 2009 alone, the Earth’s inhabitants created more digital data than it previously had up to that point. The strategies,…
Smart Grid Business Analytics: Adding Value to the Smart Grid
Most of the electric utilities companies are investing in deploying smart meters to replace their aging infrastructure. Recently, I finished…
BI contribution to the annual plan
Plans express our expectations about the future. Companies operating on a calendar basis will be in the final stages of…
Talk Analytics with Executives: 4 Things You Must Understand
Data analysis isn’t something you do for your own entertainment. Businesses pay for analytics to support decision-making, to provide them…
