Cookies help us display personalized product recommendations and ensure you have great shopping experience.

By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
SmartData CollectiveSmartData Collective
  • Analytics
    AnalyticsShow More
    data analytics and truck accident claims
    How Data Analytics Reduces Truck Accidents and Speeds Up Claims
    7 Min Read
    predictive analytics for interior designers
    Interior Designers Boost Profits with Predictive Analytics
    8 Min Read
    image fx (67)
    Improving LinkedIn Ad Strategies with Data Analytics
    9 Min Read
    big data and remote work
    Data Helps Speech-Language Pathologists Deliver Better Results
    6 Min Read
    data driven insights
    How Data-Driven Insights Are Addressing Gaps in Patient Communication and Equity
    8 Min Read
  • Big Data
  • BI
  • Exclusive
  • IT
  • Marketing
  • Software
Search
© 2008-25 SmartData Collective. All Rights Reserved.
Reading: Out from behind the 8 ball with decisions
Share
Notification
Font ResizerAa
SmartData CollectiveSmartData Collective
Font ResizerAa
Search
  • About
  • Help
  • Privacy
Follow US
© 2008-23 SmartData Collective. All Rights Reserved.
SmartData Collective > Business Intelligence > Out from behind the 8 ball with decisions
Business Intelligence

Out from behind the 8 ball with decisions

JamesTaylor
JamesTaylor
3 Min Read
SHARE

Jim Sinur had an interesting post this week – Don’t Get Stuck with Bad Policy/Rule Management. In it he said

I think organizations that do not manage their policies/rules may find themselves behind the eight ball

Jim Sinur had an interesting post this week – Don’t Get Stuck with Bad Policy/Rule Management. In it he said

I think organizations that do not manage their policies/rules may find themselves behind the eight ball

a sentiment with which I completely agree. But I would go one step further, organizations that do not manage their policies, rules and decisions will find themselves in trouble. Jim’s diagram of how policies, rules, mission, goals etc relate omits decisions and I think that’s a problem. It is decisions that tie business rules to the goals and objectives of an organization – how we make decisions determines our results and our results determine if we met our goals or not. We still need to establish links between our rules and the policies that constrain and drive them but we need to link back from rules to goals through the objectives that those rules implement.

Adding decisions to rules and policiesSo here’s what my version looks like. You still have a mission and a set of goals/objectives that support it. You still define various scenarios and think about how you would succeed in your mission and meet your goals in each. All of this drives a current set of policies that will constrain and drive your business rules, just as Jim says. But you also know and keep track of the business decisions that affect those goals and map these decisions to the rules that implement them. Your goals allow you to see what a good decisions looks like (it moves you closer to your goal) and the outcomes of your decisions drive your progress towards these goals. This let’s you tell which rules are working and which are not.

For instance, if you have a customer retention goal then that might drive some policies around how aggressive you are with retention offers, initial pricing, discounts etc. These will be reflected in business rules you write. You make many decisions that contribute to retention – you decide who to retain and how to do it, you decide when to make refunds, you decide how to route calls from a customer and much more. The results of these decisions materially affect your likelihood of meeting that retention goal. To close the loop you need to understand the linkage between decisions made and your goals.

Decisions are critical if you are to “get out from behind the 8 ball”

 

Copyright © 2010 http://jtonedm.com James Taylor

TAGGED:data
Share This Article
Facebook Pinterest LinkedIn
Share

Follow us on Facebook

Latest News

AI supply chain
AI Tools Are Strengthening Global Supply Chains
Artificial Intelligence Exclusive
data analytics and truck accident claims
How Data Analytics Reduces Truck Accidents and Speeds Up Claims
Analytics Big Data Exclusive
predictive analytics for interior designers
Interior Designers Boost Profits with Predictive Analytics
Analytics Exclusive Predictive Analytics
big data and cybercrime
Stopping Lateral Movement in a Data-Heavy, Edge-First World
Big Data Exclusive

Stay Connected

1.2kFollowersLike
33.7kFollowersFollow
222FollowersPin

You Might also Like

analytics revolution with NBA data
AnalyticsExclusive

How The NBA Data And Analytics Revolution Has Changed The Game

8 Min Read
KDD vs data mining
Big DataData MiningExclusive

Your Guide To Current Trends And Challenges In Data Mining

12 Min Read
self driving vehicles
Best PracticesBig DataData CollectionExclusive

Your Guide To Different Telematics Solutions And The Data They Collect

6 Min Read
big data is interrupting the real estate industry
Big DataExclusive

How Big Data Is Interrupting The Real Estate Industry

6 Min Read

SmartData Collective is one of the largest & trusted community covering technical content about Big Data, BI, Cloud, Analytics, Artificial Intelligence, IoT & more.

ai in ecommerce
Artificial Intelligence for eCommerce: A Closer Look
Artificial Intelligence
data-driven web design
5 Great Tips for Using Data Analytics for Website UX
Big Data

Quick Link

  • About
  • Contact
  • Privacy
Follow US
© 2008-25 SmartData Collective. All Rights Reserved.
Go to mobile version
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?