From Social CRM to “social” PLM, developing products in a social environment
Wisdom of crowds and crowdsourcing are all the buzz in CRM circles these days. The concept grew out of the…
You Call This Mobile CRM?
Not too long ago, I saw an interesting article on mobile coupons titled Coupons You Don’t Clip, Sent to Your…
RightNow to acquire Social Software Platform Vendor HiveLive
Today SaaS CRM vendor RightNow announced its intent to acquire HiveLive, a full featured social software platform for ~$6M in…
Integrating customer preferences
I was talking to an interesting company today – TOA Technologies (review tomorrow) – and as we were talking we…
Your Friend the Algorithm
With exponential trends of data growth and computational power colliding, the world is literally drowning in data. There’s too much…
The Social Solutions Model
I've tried several times to build a model that I can use in presentations to help describe a social business.…
Dinner at Per Se With salesforce.com’s Marc Benioff
When the invitation came to join salesforce.com’s Marc Benioff for dinner at Per Se, the immediate answer was “yes” for…
It’s not about the software… but…
I was walking back from the Post Office this afternoon (it's one of those clear, amazing San Francisco days, I…
A Tale Of Two Banks
I have bank accounts at ICICI & Citibank (India). I also use credit cards of these two companies. Let’s first…
Back to the future, the rebirth of the “Mom and Pop” business
With all the current hype about social web, web 2.0, social media and social networking, it is easy for some…
