According to Gartner Social CRM is Going to be Big
I read an interesting article on information age a few days ago which references some new Gartner predictions around Social…
Guest Post: Si Chen on Cloud Computing and Open Source
A few days ago, I wrote a post about picking up the phone and not relying exclusively on social networking…
Web Mining: Short/Long Term User Profile
It’s now nearly one year that I manage a project about targeted advertising for a Telco company in Switzerland. The…
It’s all about the experience
I'm writing this while sitting at a table at Philz Coffee in my neighborhood sipping on a Tantalizing Turkish coffee.…
First Look – Quantivo
I got a briefing from Quantivo recently. This is a company focused on behavioral analytics – uncovering patterns within the…
Accelerating “Contribution to your Business” Through DWI and BI
As we begin this new year, it becomes paramount that we discuss a few of the key issues on business…
A Professional Criticism
I've been back in Australia for several years now and after a period adjusting to local conditions I now feel…
Why Dunbar’s Number is Irrelevant
For those of you not familiar with Dunbar’s number it basically says that the most amount of people that…
DMR Poll: Privacy Issues when Merging CRM and Web Customer Data
I would be interested to know what is your opinion about internet privacy, especially when a company combines their customer…
Let Me Share a Secret With You
As I was out shopping with my son this weekend, I realized there are still a lot of opportunities for…
