Taking the Internet out of its current boundaries
We live in a connected world, no one disputes that. Connectivity and the onramps to that connectivity are constantly evolving.…
Should we optimize ourselves for search engines?
One of my points in The Numerati is that in a world increasingly managed by machines, we must "optimize" ourselves…
Some TLC for Your Data
Did you ever wonder why the data error was entered into the system, database, or report that’s right there in…
Understanding Value
It is interesting when we talk about the value of a customer (sometimes referred to as profitability). There are a…
Can Consultants Lead? Three Viewpoints
Management guru Peter Drucker once said, “Management is doing things right; leadership is doing the right things.” I’ve been thinking…
Well designed change will draw people in
There’s a reason Tim Brown, CEO of the design firm IDEO, titled his book, Change by Design. There’s a reason…
Tweets are to Customer Knowledge as….?
…spontaneous complaints and compliments are to customer loyalty management. Like these forms of customer experience feedback, tweets are unsystematic, unorganized,…
Search User Interfaces and Data Quality
One of the many things I’ve enjoyed in my first few weeks of working at Google is the opportunity to…
The Great Recession: Things Are Different Now
The global financial crisis of 2008 and beyond has shaken countries, markets, and individuals, in turn causing increased pessimism, angst…
Time-warping: How can it help predict baseball?
A couple of months ago, I was talking to Anne Milley, director of analytical intelligence strategy at SAS. She was…