Can Consultants Lead? Three Viewpoints
Management guru Peter Drucker once said, “Management is doing things right; leadership is doing the right things.” I’ve been thinking…
Well designed change will draw people in
There’s a reason Tim Brown, CEO of the design firm IDEO, titled his book, Change by Design. There’s a reason…
Tweets are to Customer Knowledge as….?
…spontaneous complaints and compliments are to customer loyalty management. Like these forms of customer experience feedback, tweets are unsystematic, unorganized,…
Search User Interfaces and Data Quality
One of the many things I’ve enjoyed in my first few weeks of working at Google is the opportunity to…
The Great Recession: Things Are Different Now
The global financial crisis of 2008 and beyond has shaken countries, markets, and individuals, in turn causing increased pessimism, angst…
Time-warping: How can it help predict baseball?
A couple of months ago, I was talking to Anne Milley, director of analytical intelligence strategy at SAS. She was…
New Search Engine Arrives: Green GUSfinder
Its index is not as large as Google’s and its servers aren’t as fast, but GUSfinder is a new search…
Some thoughts on SEO
“SEO” (=”Search Engine Optimization”) is a term widely used to mean “getting users to your site via organic search traffic.”…
AOL Advertising on the Need for Speed in Yield Optimization
AOL Advertising is one of the most innovative firms in the online advertising industry. If you haven’t noticed, it’s likely…
Technology for technology’s sake
I have been knocking around the IT industry in Australia for a while now and it started to occur to…