Seasonal Web Traffic: The Proverbial Coal in Your Stocking
December 2009, I looked back through the analytics of several busy content sites I help manage and saw a serious…
Because it’s Friday: Visualizing an email chain
We've all been there: someone sends an email to a mailing list with a Reply-To directing responses back to the…
Top Ten People to Follow in the Social CRM Space and Why (pt. 1)
Since I’m speaking at the New Comm Forum (see sidebar) on the topic of Social CRM (SCRM), I thought it…
Moving beyond the industrial society
Noted psychiatrist R. D. Laing said "we live in a moment of history where change is so speeded up that…
Privacy Policy Perspectives
Whenever a site asks me to read their privacy policy before entering my info, my immediate reaction is to just…
Bound for Berlin, to the Teradata Universe
We are several weeks into the new year already and optimism is slightly returning to Europe, the Middle East and…
IRS Internal Migration Data and Housing Bubble
Earlier this week, I suggested a potential business application of IRS’s internal migration data for a moving and relocation company.…
In-database analytics – a white paper
My co-author on Smart (Enough) Systems, Neil Raden, has written a great white paper on in-database analytics that is available…
Salesforce Chatter: Facebook for the enterprise?
The business world is crawling with software vendors and consultancies selling collaboration tools, from Microsoft's Sharepoint to IBM's Lotus Notes.…
Enhancing IT Support to the Counter Terror Effort: Design Criteria
This is the concluding post on enhancing IT innovation in support of the Counter Terror effort. The first part focused…
