Top Ten People to Follow in the Social CRM Space and Why (pt. 1)

Since I’m speaking at the New Comm Forum (see sidebar) on the topic of Social CRM (SCRM), I thought it would make sense to put together a list of SCRM folks that I have been learning quite a lot from.  These aren’t necessarily the most influential or popular SCRM practitioners or analysts, just the one’s I really pay attention to and learn from.  I’ve become very interested in SCRM over the past few months because of how it relates to Enterprise 2.0, mainly that SCRM is a key component.  There is still a lot of work that needs to be done in both E2.0 and SCRM but you can bet that the people mentioned below are going to gave some great ideas and strategies around these areas.  Here are the people that I recommend you follow in the SCRM space, they are all far smarter than I am!

Esteban Kolsky

You know it’s rare that someone just astounds me with their ideas, concepts, and understanding of something; it happens but not often.  I’ve had the opportunity to meet with and chat with Esteban on numerous occasions and I always learn something new from this man…

(more…)