The Ascent of Ranking Algorithms
Algorithmic ranking is on the rise. Everywhere I turn, something or the other is being ranked analytically. Ranking web pages…
Analytics Can Answer: “Why Can’t … ?
Are you curious as I am about why these questions have not been solved? Why can’t traffic intersection stoplights…
Who tells who what to do? Project Mangement Work Puzzle.
“We have to set the standard, and they have to live by that.” This was the terse email response I…
Rise of Social CRM and how IT & BPO Companies can Profit from it
In my first post of this year published on January 2nd, titled 2010: Year of Social CRM, I highlighted why…
Data, data everywhere, but where is data quality?
“Two young fish are swimming along when they happen to meet an older fish swimming the other way, who nods…
Publishing Mysteries
There are many things that just don’t make sense to me that should. I’m not talking about MacGuyver trivia, how…
The Fellowship of #FollowFriday
During the dawn of the Second Age of Digital-Earth, in the land of Twitter there was formed a group of…
Change management – a means to an end
I was on conference call today and someone noted, “I am still at the point where I’m trying to convince…
Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM…
The Third SM: Enterprise SM
The use of social media in the enterprise is, of course the playing field articulated by Andrew McAfee as Enterprise…