David Warren (1925-2010) – Do Companies Need his “Black Box”?
David Warren, the inventor of the prototype of the airplane flight recorder “black box”, passed away in July, 2010. An…
Performance Measurement Gap
Are you measuring the right things in your business? I'm sure you have lots of data being generated by dozens…
John Q. Public, Customer Service, and Information Management
I recently had some customer service issues with a few telecommunication companies. When calling the 800 numbers and speaking with…
You Have to Segment Your List
Digital marketing is an effective way to control costs costs and measure ROI. One of the easiest ways to start…
IT Project Success: There’s Magic In the Middle
I don’t know where I first heard that phrase, or what it originally meant, but I have been using it…
Virtual Workforce, A Growing Part of the New Normal?
I was talking to the team from DoNanza the other day about their launch, business model, etc. (more on them…
Cognitive Surplus and Social Business: Win-Win Strategy
Social Networking technology has made it incredibly easy and inexpensive for people to collaborate and work together irrespective of their…
SQLCruise – The “Social-ism” Factor
In my previous post, I wrote about my plans to embark on a traincation on SQLCruise.
