The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support…
Mr. Jassy, Tear Down This Wall! – a Letter to Amazon’s Web Services
Andrew Jassy SVP, Amazon Web Services Hi Andy, I am not going to ask you how are you doing. For…
Should it bother me that Apple knows where I am?
I read these stories that Apple collects users' location data, and I lament: Why do I bother writing articles no…
First Look – G Stat
G-Stat is a privately held Israeli company focused on advanced analytical and data mining solutions. The founder of G-Stat began…
Taking Measurement of Your Measurements
Wise things I have learned over the years. Never eat cotton candy in the rain, never shine a flashlight into…
Optimizing Your Content for Your Target Audience
As you get more and more immersed in writing and publishing content for business, you need to take your target…
Social Analytics for PR Agencies
Last week I attended a Social Media 101 event that was sponsored by the Chartered Institute of Public Relations (CIPR)…
Intel Casting for More Sensor Data
My health-care chapter in The Numerati focused on Intel's efforts to mine the minutia of elderly people's lives. In pilot…
Customer Data Integration (CDI) – for a Single View of Your Customer
How profitable are your customers? What have they purchased lately? Are there opportunities to up-sell and cross-sell to them? You…