Using Decision Management to Make Sure Your Agents Can Handle Any Call
I got an invite to a webinar on this topic the other day. The invite had some questions for you…
Racing to Deliver You the Latest Insights
The Q2 issue of the award-winning Teradata Magazine Online is now available! In April, the digital edition of Teradata Magazine…
The Problem That Has No Name
Do you know or do you think you know? What do we call this problem? It certainly involves uncertainty. Maybe…
Will Bollywood take the shine off Communications revenue? Competing in Media & Communications with data-driven analytics
The movie industry, recognised around the world with the names of Hollywood and Bollywood, has brought with it glamour not…
The Butterfly Effect and Data Quality
I just wrote a paper called the ‘Butterfly Effect’ of poor data quality for Talend.
Data Governance & Quality Rock Stars
One of my clients used to affectionately call me a Rock Star. Why? Because of a Bon Jovi documentary in…
The Blame Game
When our CEO first received and saw the bad news, she immediately questioned the CFO if there was an accounting…