5 Articles

Computer Glitch Costs Millions

American Airlines suffered a computer outage due to a software problem in…

knowwareman knowwareman 2 Min Read

Improvement Project for Services; Remember You’re Never Really Done

I am no longer surprised by the number of people who say, “I’m…

knowwareman knowwareman 8 Min Read

How to Use Pivot Tables to Mine Your Data

To succeed at Six Sigma or any process improvement effort, you'll often…

knowwareman knowwareman 9 Min Read

How to Track Your Data for Six Sigma Use

While most companies have too much data, people can always identify something…

knowwareman knowwareman 4 Min Read

Freakonomics and Your Data

In the August, 2005 issue of BusinessWeek, Michael Hopkins explored the best…

knowwareman knowwareman 6 Min Read