Computer Glitch Costs Millions

April 18, 2013
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American Airlines suffered a computer outage due to a software problem in both their main and backup systems, according to the CEO.

Every company relies on computer systems and internet sites and cell phones to do business. As New York and New Jersey discovered after hurricane Sandy, cell phone batteries drain, WiFi doesn’t work and communications drop to a standstill.

American Airlines suffered a computer outage due to a software problem in both their main and backup systems, according to the CEO.

Every company relies on computer systems and internet sites and cell phones to do business. As New York and New Jersey discovered after hurricane Sandy, cell phone batteries drain, WiFi doesn’t work and communications drop to a standstill.

Years ago, the VP of computer operations at a phone company told me that IT used to be simple: a dumb terminal talking to a mainframe computer. Now PCs talk to networks of computers and computers talk to other computers to accomplish the myriad tasks required of the wired world. If any link in that chain of networks and computers goes down, the whole thing can collapse like a house of cards.

When I worked in IT, we had rigorous backup plans in case a new release of our application or operating software failed.

What are you doing to mistake-proof your IT infrastructure and software?