Improvement Project for Services; Remember You’re Never Really Done
I am no longer surprised by the number of people who say, âIâm working on my Green Belt/Black Belt certification, but Iâm not sure how to apply Six Sigma to [health care, telecom, hotels, food, transportation]âinsert your service industry here. They just canât seem to figure out how to translate manufacturing-oriented training and case studies to their industry. It’s not that difficult, but thatâs what I do most of the time: help people translate the âmapâ used in manufacturing to their particular industry.(more…)
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