Improvement Project for Services; Remember You’re Never Really Done

April 13, 2012

am no longer surprised by the number of people who say, “I’m working on my Green Belt/Black Belt certification, but I’m not sure how to apply Six Sigma to [health care, telecom, hotels, food, transportation]—insert your service industry here. They just can’t seem to figure out how to translate manufacturing-oriented training and case studies to their industry. It’s not that difficult, but that’s what I do most of the time: help people translate the “map” used in manufacturing to their particular industry.(more…)