Uncategorized
957 views

Social Media Strategy Q & A

JillDyche - June 1, 2010

In which Jill conducts a Q&A—and she’s not even doing a podcast!!! I got some great feedback on my last blog post, The 4 Es of Social…

CRM
1776 views

The 4 Es of Social Media Strategy

JillDyche - May 4, 2010

In which Jill dons the chapeau of Reluctant Social Media Strategist and shares lessons learned. The conversation goes like this: Client: “We need to analyze our social…

Business Intelligence
722 views

The Tyranny of Consensus

JillDyche - April 13, 2010

In which Jill questions authority, and authority runs screaming. Baseball legend Satchel Paige once said that “None of us is as smart as all of us.” As…

Business Intelligence
748 views

The Next Wave of Technologies

JillDyche - April 6, 2010

In which Jill knees new technologies in the groin and watches as they rally in spite of it all. When Phil Simon asked me to write the…

CRM
878 views

From Home to Social: The Evolution of Your Customer Data

JillDyche - March 27, 2010

Here’s how it goes down. An executive decides that his company needs a “social media strategy.” Along the way someone, probably a director, concludes that the company…

CRM
632 views

Understanding Social Personas

JillDyche - March 8, 2010

In which Jill reveals her secret. (Okay, one of her secrets.) There are some things that only a few good friends know about me. For instance, I…

Uncategorized
687 views

Charm School: It’s Not Just for IT Anymore

JillDyche - February 16, 2010

In which Jill reminds the business that it’s their business, too. In 2008 Business Week reported that Kimberly-Clark had run a charm school for its pared-down IT…

Data Warehousing
1197 views

Ode to Initiate Systems

JillDyche - February 4, 2010

In which Jill pays homage to a class act. The rumors of IBM’s acquisition of MDM vendor Initiate Systems were confirmed yesterday in an IBM press release. …

Uncategorized
689 views

The Good News about MDM Market Consolidation

JillDyche - February 1, 2010

In which Jill stays high on MDM. I usually root for the little guy, so when I first heard the rumor that there were multiple bidders for…

Uncategorized
617 views

The Quality Gap: Why Being On-Time Isn’t Enough

JillDyche - January 19, 2010

In which Jill advocates behavior changes, starting at the top. But not for you. No, you’re fine. Just for other people. The biggest problem in business today…