Analyzing Community Data – Business Insights at Your Fingertips
Insights into consumer behavior and preferences can be surfaced not only from…
Automating Your Text Analytics Process
Big Data Requires a Text Analytics Approach that Scales It’s hard to…
Customer Surveys – Using Text Analytics to Isolate the Reasons Behind Customer Dissatisfaction
Our Client Knew Their Customers Were Unhappy, They Just Didn’t Know Why…
Blending Historical and Real-Time Analysis of Your Social Customer
Here at CI, we talk a lot about the importance of blending…
A Text Analytics View of the Big Weekend – July 4th
Summer is here. The temperatures are rising and everyone is getting excited…
Semantic Technology Makes Sense of Big Data
Filtering and analyzing unstructured business data has enormous potential to provide a…
Sophisticated Text Mining Can Provide Context for Sentiment Analysis
One of the most powerful features of semantic technology is its ability…
Unifying Your Social and Private Data Analytics – Creating an Integrated Customer Data Hub
Analyzing social media conversations, while critical to surfacing real-time customer considerations and…
Using Social Media Analytics to Extend Business Intelligence
Applying social media analytics to surface consumer insights. A dynamic, always-on dashboard…
A Socialized Sales Funnel – Sales or Advocacy?
I’ve been talking with the sales folks here at CI about the…