Why Social Media will drive adoption of SaaS CRM
SaaS CRM (Software as a Service) has been around for a while. Salesforce.com, one…
Steve Jobs single-handedly restructured the mobile industry
With the introduction of the iPhone, Steve Jobs achieved something that might…
How fast is 3G and what is 3.5G and when will 4G really be here?
Most enterprise CTOs are very interested in the “cloud” and ways to…
Tabled: Is R the Solution?
Sometimes, in this world of magical analytics and open source software, the…
Engaged + Happy Employees = Results. A good story of a company doing it right.
What a fun week. I met with some cool new people and…
PMML support is growing rapidly. From down under and into the stars!
Back in November 2009, I reported on PMML and Open Source Data…
Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that…
The “Right” Degree of Automation
Social media monitoring and measurement is hard. Knowing what to do with…