CRM
947 views

Social Software, Feature or Product?

mfauscette - October 22, 2011

We have this debate running about social software and whether it's, for the most part anyway, a set of features…

Cloud Computing
1139 views

The “Big Five” IT Trends of the Next Half Decade: Summarizing Hinchcliffe

BobGourley - October 12, 2011

Editor’s Note: The highly regarded enterprise IT thought leader Dion Hinchcliffe has produced yet another “must read” piece for enterprise…

CRM
1102 views

The Social Web as a Customer Support Channel

mfauscette - September 16, 2011

I just had an experience that to me, typifies what I expect out of companies these days for product support.…

Best Practices
921 views

Driving Adoption of Social Collaboration Tools

mfauscette - June 17, 2011

I was having a discussion yesterday with a vendor client on adoption of its activity stream product and wanted to…

Business Intelligence
795 views

Social Intranet – Unleash the power of Enterprise

hkotadia1 - December 29, 2010

Imagine a large enterprise with tens of thousands of employees across several time zones on multiple continents, all collaborating with…

Inside Companies
757 views

What Does Assistly Think of Social Business?

EstebanKolsky - November 30, 2010

Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next. (more…)

Inside Companies
1042 views

Data Governance and the Social Enterprise

JimHarris - November 30, 2010

In his blog post Socializing Software, Michael Fauscette explained that in order “to create a next generation enterprise, businesses need…

Inside Companies
977 views

You need to use social services to understand them

ChrisDixon - October 23, 2010

I don’t know if Malcolm Gladwell is right when he claims “the revolution will not be tweeted,” but I can…

Business Intelligence
1003 views

Social Business Intelligence Is No Fleeting Glance

Brett Stupakevich - August 4, 2010

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Business Intelligence
814 views

Social media, branding and strategies

Simon_Hamer - April 27, 2009

With twitters explosion into mainstream established media, many people are looking to leverage the use of social media to market…