My Thoughts On The Gartner Customer 360 Summit
I got to attend Gartner Customer 360 Summit this week, which quite…
Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at…
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and…
Knowledge Management critical in Social CRM
In my previous post titled Social Media: The New Front End of…
