Oracle OpenWorld Update #2 – Oracle’s use of social media
It's a sign of the times I guess. I mean, social media is everywhere these days and OpenWorld isn't an…
Open and relational are going to win
With all the talk about technology, let’s pause to refresh with three basics — culture, conversation, and collaboration. These basics…
Data May Require Unique Data Quality Processes
A few things in life have the same appearance, but the details can vary widely. For example, planets and stars…
Improving BI Development Efficiency: Standard Data Extracts
A few years ago, a mission to Mars failed because someone forgot to convert U.S. measurement units to metric measurement…
Could Twitter change customer service?
Alright, if you have caught me ranting lately about how Twitter isn't a new customer service tool, but only an…
#23: Here’s a thought…
An occasional series in which a review of recent posts on SmartData Collective reveals the following nuggets:The need for cultural…
Kranzberg’s Six Laws of Technology
Over the past few weeks, I have had to make significant edits to my second book, “The Next Wave of…
Enterprise Software: Who Should Buy Whom?
In our post Enterprise Software: Is there any one left to buy? we listed the best candidates to be acquired…
Customer Service Queues – Fair, Fast or First?
With limited customer service resources, companies are challenged to deliver access to service in an expedient, fair and cost-effective manner.…
From Social CRM to “social” PLM, developing products in a social environment
Wisdom of crowds and crowdsourcing are all the buzz in CRM circles these days. The concept grew out of the…
