Persuasion in simple terms
Partly to give the Berlin conference with its very informative sessions and presentations a lighter note, partly because we are…
Retail’s Growing Requirements
Globalization of business means more complexity and retail is a perfect example of this. Given the old adage that retailing…
The Next Wave of Technologies
In which Jill knees new technologies in the groin and watches as they rally in spite of it all. When…
BI’s Place in Sustainability Reporting
As some of you already know, I’m quite interested in the linkage between corporate sustainability, also known as corporate social…
Actionable Analytics: It’s How You Tell It
When delivering actionable analytics within an organisation I often spend some time removing commentary from management reports. I have found…
The Social CRM Process
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit…
Guest Post: Information Retrieval using a Bayesian Model of Learning and Generalization
People are very good at learning new concepts after observing just a few examples. For instance, a child will…
What makes “CRM” social?
Social CRM is "the" hot topic these days with "experts" popping up everywhere. Last year I joined in the "let's…
Join the Social CRM Pioneers!
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases…
Webinar on April 21: Value in Unstructured Data
I'll be moderating a webinar on Apr. 21: Finding Value in Unstructured Data. If you have some time that day,…
