Enterprise 2.0 Pilots
Andrew McAfee started an interesting discussion recently with his post Drop the Pilot. McAfee makes no bones about the fact…
My Regression Theory on Organizational Destruction
In which Jill confirms that everyone who runs backwards does so awkwardly. It’s a familiar story. An executive at a…
Self-tracking: “If man were meant to fly” and other objections
Self tracking for performance has a place on the map now thanks to the May 2 New York Times Magazine…
An Enterprise 2.0 Framework for Success
Around a week or so ago I presented online at the social business summit on making Enterprise 2.0 work. It…
Why Social Media will drive adoption of SaaS CRM
SaaS CRM (Software as a Service) has been around for a while. Salesforce.com, one of the largest service providers in SaaS CRM…
PMML support is growing rapidly. From down under and into the stars!
Back in November 2009, I reported on PMML and Open Source Data Mining, highlighting the support open source tools offered…
Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that was in turn inspired by a discussion over…
The “Right” Degree of Automation
Social media monitoring and measurement is hard. Knowing what to do with the data, how to respond and how to…
Predictive Analytics: 8 Things to Keep in Mind (Part 7)
Theme 7: Prototype, Pilot, Scale Edison did not invent the light bulb. He took a working concept and developed hundreds…
Looking at the increasing role of social media within business intelligence
The role of business intelligence (BI) is slowly shifting within organizations. People speak about the transition from traditional uses towards…
