The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support…
First Look – G Stat
G-Stat is a privately held Israeli company focused on advanced analytical and data mining solutions. The founder of G-Stat began…
Optimizing Your Content for Your Target Audience
As you get more and more immersed in writing and publishing content for business, you need to take your target…
Customer Data Integration (CDI) – for a Single View of Your Customer
How profitable are your customers? What have they purchased lately? Are there opportunities to up-sell and cross-sell to them? You…
Black Swans Causing a Rethink on Global Supply Chains?
A fair percentage of academicians and corporate supply chain experts agree that running supply chains “lean and mean” with just…
Do It Yourself with BI and BPM
I admit it, I’m no handyman. Apparently, however, my limited do-it-yourself skills are a generational phenomenon, not just a personal…
Business Intelligence: Intuitive vs Cool Data Visualization and Infographics
Sex sells. And, although it may seem absurdly out of context, it definitely sells Business Intelligence (BI) software. Though somewhat…
It’s Time to Move Beyond Keywords to URL-based Content Monitoring
Our friends at PostRank issued a new white paper this week. "Listening Beyond Keywords" highlights some key ideas to consider…
The Role of Data in a Disaster
The recent tragedy in Japan got me thinking about the role of data in a disaster. How do we use…
Gain a 360-Degree Customer View with Data Analytics
Aberdeen Research is conducting new research to show how companies are leveraging integrations between traditional customer response management (CRM) and…
