Driving harmonization for competitive advantage
Copyright © 2009 James Taylor. Visit the original article at Driving harmonization for competitive advantage.Kevin Hogan of Accenture talked about…
Driving customer loyalty in a disaggregated industry
Copyright © 2009 James Taylor. Visit the original article at Driving customer loyalty in a disaggregated industry.Steve Zannos of NEW…
Designing and implementing a web-based warranty system
Copyright © 2009 James Taylor. Visit the original article at Designing and implementing a web-based warranty system.Frank Kozlowski of Kohler…
Looking upstream for warranty cost savings
Copyright © 2009 James Taylor. Visit the original article at Looking upstream for warranty cost savings.Kjell Hammerstrom of Sun presented…
Quality and warranty cost reduction strategies
Copyright © 2009 James Taylor. Visit the original article at Quality and warranty cost reduction strategies.Jim Johnson of IBM gave…
How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…
Hospitality Technology (Or Lack Thereof) – What is the Insight ROI?
I was quoted in an article that came out in Hospitality Technology this month. You can read the article online…
Taking the question out of questionable claims
Copyright © 2009 James Taylor. Visit the original article at Taking the question out of questionable claims.Jeff Moore from General…
Streamline service operations and reduce costs
Copyright © 2009 James Taylor. Visit the original article at Streamline service operations and reduce costs.Ed Staats of ServicePower presented…
