Sense and Respond and the New Way of Selling
Okay, I started this out with a lie, this isn't a new way to sell at all. The sense and…
5 Rules for Better Sales Analytics
Sales performance isn’t just about sales numbers and sales activities. Sure, trends in sales success are deeply tied to sales…
Drowning in Data: New Research Reveals that Sales Reps are Struggling to Keep Up
Good data does not guarantee good sales results.
Twitter, Facebook, Customer Service and Surgery
Yeah, yeah, yeah — been long, I know. Busy, you know? Plenty going on, plenty behind us and even more…
KANA Acquires Sword Ciboodle: My Very Long (but Insightful) Take
First off, both companies are clients of mine – and fairly active clients.Second, I have a very long history with…
Wielding Analytics to Conquer the Customer Experience Battle
In a time when consumers have unprecedented access to reams of data about an organization – from Facebook posts to…
Adding Business to Analytics
As per Wikipedia “A simple definition of analytics is the science of analysis… Business managers may choose to make decisions…
CRM+ERP+S&OP+ … +BI+BA = EPM
There is continuing evidence that there is a lack of consensus and ambiguity about the term “enterprise performance management.” As…
Social Dynamx, Scaling Social Customer Support
Companies are learning that today customer service is a big part of effective marketing strategy. The concept that customers decide how,…
From Transaction to Customer Engagement with Business Analytics
Much of the promise of big data lies not in the ever-increasing volume of information available to organizations, but in…
