CRM+ERP+S&OP+ … +BI+BA = EPM

There is continuing evidence that there is a lack of consensus and ambiguity about the term “enterprise performance management.” As an example blogger Ann All posted an article titled “BPM + CRM = Improved (not Perfect) Customer Service.” In her article she advocates integrating a company’s customer relationship management (CRM) system with business process management (BPM) tools. The article is a solid piece.
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