The Next Wave of Technologies
In which Jill knees new technologies in the groin and watches as they rally in spite of it all. When…
BI’s Place in Sustainability Reporting
As some of you already know, I’m quite interested in the linkage between corporate sustainability, also known as corporate…
Actionable Analytics: It’s How You Tell It
When delivering actionable analytics within an organisation I often spend some time removing commentary from management reports. I have found…
100 Ways to Measure Social Media
Social media marketing continues to be a hot topic, as does the question of how to measure it. Like…
Can Enterprise-Class Solutions Ever Deliver ROI?
The information technology industry has a great fondness for enterprise-class solutions and TLAs (two or three letter acronyms): ERP (Enterprise…
The Social CRM Process
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit…
Adventures with my new iPad
Ok, so I don't really blog about hardware or gadgets, at least most of the time, but, well his time…
Guest Post: Information Retrieval using a Bayesian Model of Learning and Generalization
People are very good at learning new concepts after observing just a few examples. For instance, a child will…
What makes “CRM” social?
Social CRM is "the" hot topic these days with "experts" popping up everywhere. Last year I joined in the…
Join the Social CRM Pioneers!
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use…