The Social Customer Bill of Rights
The social web has empowered and changed behavior and in general is having a broad impact on the way people…
Culture Change – Call it for what it is
I’ve been reading a lot of articles lately on creating a culture of innovation. But how? How do you “create…
Enterprise 2.0 Pilots
Andrew McAfee started an interesting discussion recently with his post Drop the Pilot. McAfee makes no bones about the fact…
My Regression Theory on Organizational Destruction
In which Jill confirms that everyone who runs backwards does so awkwardly. It’s a familiar story. An executive at a…
Horse Racing’s Triple Crown – Just like Business Analysts*
The Belmont horserace, third leg of the USA’s prestigious Triple Crown races, was this past week-end. It made me think…
Top 10 Twitter Tutorials on YouTube
We all know that YouTube is a treasure trove of entertainment, with endless hours of Justin Bieber crooning to tweens…
Red Flag or Red Herring?
A few weeks ago, David Loshin, whose new book The Practitioner's Guide to Data Quality Improvement will soon be released,…
Self-tracking: “If man were meant to fly” and other objections
Self tracking for performance has a place on the map now thanks to the May 2 New York Times Magazine…
Army IT Agency: An exemplar of enterprise IT transformation
Don Adcock is the executive director of the Information Technology Agency (ITA) of the US Army. The ITA is the…
Are We Seeing the Death of Freemium Model?
This past April, popular social networking site Ning announced that it would no longer be able to offer its services…