New for 2011: Standardizing the Definition of View-through
It has been over 17 years since the advent of the Netscape Web browser in 1993 and almost as many years…
Please don’t remove the off switch
There was a time when email was dealt with Monday to Friday in the office. Hard to believe there was…
Raising the Bar
The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline…
Data preprocessing for clustering: survey
The University of Jena (Germany) is currently working on preprocessing for clustering. It is part of a bigger project (WhiBo).…
Why is there so little innovation in cloud hardware?
With the explosion of data and the need to make sense out of it all on a smart phone is…
KLM Surprise: Is it Social CRM?
Here’s a great Social Media Customer Engagement Case Study – Royal Dutch Airlines KLM.
Getting Value from Your Social Projects?
According to the latest IDC Social Business survey approximately 41% of businesses surveyed have already implemented an enterprise social software…
Social CRM and Customer Advocacy Programs: Case Study
In my previous post titled Loyalty Programs are Passé, how about Customer Advocacy Program?, I highlighted the importance of tracking…
Giving Thanks as an Information Scientist
As a first-generation American who is married to a card-carrying Native American, I celebrate Thanksgiving the traditional way: a day…
Agile BI (What it is, Why it is)
“I told the project development team what I wanted and all they ever do is hiding for 6 months, never…