Twitter, Facebook, Customer Service and Surgery
Yeah, yeah, yeah — been long, I know. Busy, you know? Plenty going on, plenty behind us and even more…
Are Google’s Engagement Programs Losing Oxygen?
An article came out recently highlighting Google’s new “death benefits” offering where the spouse or domestic partner receives 50% of…
Interactive Analysis and Related Tools – Part II
In my last article, I have talk about interactive analysis from the definition and explains with an example, and today…
Data Werewolves
Thank you Scott Adams for the free advertising. Of course, LinkedIn is the place to find data werewolves. Thank you…
Interactive Analysis and Relate Tools – Part I
I will talk something about interactive analytics and a series of related tools in business intelligence industry. For those who doesn’t…
How Mobile Operators are Mining Big Data
Mobile phone operators have long mined details on voice and data transactions to measure service quality, place cellular towers in…
The Future of Digital Analytics, ‘Big Data’ and Marketing
Digital Analytics is the new hotness. While 'big data', cloud computing, mobile and social still sit on the tip of…
Part 4 of “4 Ways to Change Our Approach to BI Development”
This is the fourth post in my series on changing our approach to BI development. This is the fourth post…
Location Intelligence: Driving Competitive Advantage in the Retail Industry
If you’re in retail, you probably already collect data. Lots of it. You want to know who your customers…
The Pathetic State of Dashboards
Over the last several months, my colleague VP and Research Director Tony Cosentino and I have been assessing vendors and…
