RichardSnow

26 Articles

Alteryx Advances the Process of Customer Analytics

The market for customer analytics continues to grow as organizations realize the…

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Salesforce.com Is Full of Surprises

Anyone who follows Salesforce.com is used to surprises, but over the last…

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SAS Aligns Marketing and Customer Intelligence

I recently attended SAS’s European analyst event, where I went to focus…

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Interactive Intelligence Reveals Ambitious Plans for Customer Service

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…

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Attensity Uses Social Media Technology for Smarter Customer Engagement

When I last wrote about Attensity I classified it as a “pure play” text…

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Smarter Agent Performance Management

I read a lot these days about how companies should pay more…

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