mfauscette

161 Articles

Groupon, Is this Another WebVan?

I've read quite a few posts and articles over the last week…

mfauscette
4 Min Read

Online Business Model Innovation

The Internet is enabling some very innovative and creative twists on traditional…

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4 Min Read

Consolidation in the Social Software Market Continues: VMware Acquires SocialCast

I have to admit that Tuesday's announcement from VMware was a bit…

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5 Min Read

Netsuite SuiteWorld 2011, Making ERP Social

I spent time this week in San Francisco with the Netsuite team…

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10 Min Read

The Evolution of Customer Service

I think that some (maybe a lot) of businesses are struggling to…

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8 Min Read

Communication and Collaboration in a Social Business World

There's a pretty good argument that a big part of the social…

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6 Min Read

Consolidation in the Social Business Market Continues: Salesforce.com Acquires Radian6

Earlier today Salesforce.com announced its agreement to acquire socialytics software vendor Radian6…

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4 Min Read

Engaging Customers on Facebook

In preparing for a webinar this week with Lithium Technologies on Facebook…

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5 Min Read