CRM
1119 views

Big Data and Rise of Predictive Enterprise Solutions

hkotadia1 - February 11, 2012

Given the three Vs of Big Data, namely Volume, Variety and Velocity (read this for more), challenge before large and medium sized companies is how to unlock…

Hadoop
1056 views

Big Data: Will Open Source Software Challenge BI & Analytics Software Vendors

hkotadia1 - February 4, 2012

Predictive Analytics has been billed as the next big thing for almost fifteen years, but hasn’t gained mass acceptance so far the way ERP and CRM solutions…

Analytics
952 views

Big Data Analytics a Key Enabler for Social CRM – Airlines Case Study

hkotadia1 - February 3, 2012

Big Data Analytics is a hot topic of discussion these days. But many feel that it is more of a “hype” and less of substance. In my…

Analytics
924 views

Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies

hkotadia1 - January 9, 2012

Big Data Analytics is making big headlines these days. Just check out a few from recent past: (more…)

CRM
1097 views

5 Key Tech Trends Driving Social CRM

hkotadia1 - June 19, 2011

One year ago (June 15th, 2010 to be precise), I wrote a post titled Social Media: The New Front End of CRM System in which I highlighted…

Analytics
852 views

Why CRM ain’t CRM if it isn’t Social

hkotadia1 - March 6, 2011

Almost a year back, I wrote about how four independent trends, namely Social Media, Smart Phones/Portable Devices, Cloud Computing/SaaS and Predictive Analytics were converging and brining about a&n (more…)

Business Intelligence
1036 views

10 great Enterprise 2.0 presentations to ring out 2010

hkotadia1 - December 31, 2010

This is my last post of the year 2010. Looking back, what a year it was. I started the year with a post titled 2010: Year of…

Business Intelligence
773 views

Social Intranet – Unleash the power of Enterprise

hkotadia1 - December 29, 2010

Imagine a large enterprise with tens of thousands of employees across several time zones on multiple continents, all collaborating with each other, aware of others’ expertise and…

CRM
916 views

How to measure Social CRM ROI

hkotadia1 - December 25, 2010

One of the question frequently asked about Social CRM or Social Media is What is the ROI? This is a great question to ask given the need…

CRM
1074 views

KLM Surprise: Is it Social CRM?

hkotadia1 - November 27, 2010

Here’s a great Social Media Customer Engagement Case Study – Royal Dutch Airlines KLM. (more…)