Given the three Vs of Big Data, namely Volume, Variety and Velocity (read this for more), challenge before large and medium sized companies is how to unlock…
Predictive Analytics has been billed as the next big thing for almost fifteen years, but hasn’t gained mass acceptance so far the way ERP and CRM solutions…
Big Data Analytics is a hot topic of discussion these days. But many feel that it is more of a “hype” and less of substance. In my…
Big Data Analytics is making big headlines these days. Just check out a few from recent past: (more…)
One year ago (June 15th, 2010 to be precise), I wrote a post titled Social Media: The New Front End of CRM System in which I highlighted…
Almost a year back, I wrote about how four independent trends, namely Social Media, Smart Phones/Portable Devices, Cloud Computing/SaaS and Predictive Analytics were converging and brining about a&n (more…)
This is my last post of the year 2010. Looking back, what a year it was. I started the year with a post titled 2010: Year of…
Imagine a large enterprise with tens of thousands of employees across several time zones on multiple continents, all collaborating with each other, aware of others’ expertise and…
One of the question frequently asked about Social CRM or Social Media is What is the ROI? This is a great question to ask given the need…
Here’s a great Social Media Customer Engagement Case Study – Royal Dutch Airlines KLM. (more…)
