5 Lessons Social CRM can Learn from CRM
I have been implementing CRM Solutions for a decade, having successfully managed many large…
How IT Services Companies can prepare for Social CRM opportunity
In one of my earlier post, I highlighted the Social CRM opportunity for…
Social CRM: M&A deals indicate market consolidation. Who’s Next?
In the past few days, we have seen two major acquisitions in…
Rise of Social CRM and how IT & BPO Companies can Profit from it
In my first post of this year published on January 2nd, titled…
How Customer Engagement will determine winning brands in Social Era
In recent months, a lot has been written about how Social Media…
Reasons why Foursquare is the hottest Social Network on the web
Foursquare, the hottest Social Network on the web turned one yesterday. Hard…
Secret of Ford’s Social Media Success
Ford Motor Company is among a handful of large corporations with many…
Social CRM: Take the Leap of Faith
In recent months, several publications, analysts and bloggers have highlighted the importance…
Perfect Tango: Social Media and Smart Phones
The next step in evolution of mobile phone from “simple” telephones to…