David Warren (1925-2010) – Do Companies Need his “Black Box”?
David Warren, the inventor of the prototype of the airplane flight recorder…
John Q. Public, Customer Service, and Information Management
I recently had some customer service issues with a few telecommunication companies.…
You Have to Segment Your List
Digital marketing is an effective way to control costs costs and measure…
IT Project Success: There’s Magic In the Middle
I don’t know where I first heard that phrase, or what it…
Virtual Workforce, A Growing Part of the New Normal?
I was talking to the team from DoNanza the other day about…
Cognitive Surplus and Social Business: Win-Win Strategy
Social Networking technology has made it incredibly easy and inexpensive for people…
