Can Consultants Lead? Three Viewpoints
Management guru Peter Drucker once said, “Management is doing things right; leadership…
Well designed change will draw people in
There’s a reason Tim Brown, CEO of the design firm IDEO, titled…
Tweets are to Customer Knowledge as….?
…spontaneous complaints and compliments are to customer loyalty management. Like these forms…
The Great Recession: Things Are Different Now
The global financial crisis of 2008 and beyond has shaken countries, markets,…
Time-warping: How can it help predict baseball?
A couple of months ago, I was talking to Anne Milley, director…
New Search Engine Arrives: Green GUSfinder
Its index is not as large as Google’s and its servers aren’t…
